Return & Refund Policy

At 【请替换：店铺名称】, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we’re here to assist you. Below you will find important information about our return and refund policies, including eligibility, procedures, and timelines.

Return Eligibility

We accept returns on most items within 14 days of delivery. To qualify for a return, your item must comply with the following conditions:

Be in its original, unused condition with all tags and packaging intact.
Not be a final sale item. Such items will be clearly marked on the product pages.
Be returned within 14 days of receipt.

Note: Personalized or custom-made products are not eligible for return unless they are damaged, defective, or incorrect.

How to Initiate a Return

To start a return, please follow these steps:

Contact Customer Service: Email us at 【请替换：客服邮箱】 or use the contact form on our website at 【请替换：店铺域名】. Include your order number and a brief reason for the return.
Return Authorization: Our customer service team will review your request and provide you with a Return Authorization (RA) number along with instructions on how to send your item back.
Ship the Item Back: After receiving the RA number, securely package the item (preferably in the original packaging) and ship it to us. Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service or buying shipping insurance to ensure your package is safely returned.

Refund Processing

Once your return is received and inspected, we will process your refund. Refunds will be credited to the original payment method used at purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Damaged or Defective Items

Although we thoroughly inspect all items before shipping, if you receive a damaged or defective product, please:

Contact us within 7 days of delivery.
Provide a description and photos of the damage or defect.

We will gladly offer you a full refund or exchange at no additional cost.

Exchanges

If you want to exchange your purchase for a different size or color, please return the original item in unused condition within 14 days. Follow the return process mentioned above. Once we receive your returned item, we will ship out the replacement.

Non-Refundable Items

Due to health and safety reasons, the following items are non-returnable and non-refundable:

Personalized or custom-made items (unless defective or damaged)
Gift cards
Intimate apparel and swimwear (unless unworn with tags attached)

Shipping Costs

Shipping fees are calculated and displayed at checkout. Please be aware that original shipping charges are non-refundable unless your return is due to a defective item or a fulfillment error by us.

Order Cancellations

You may request to cancel your order within 12 hours of placing it by contacting our customer service at 【请替换：客服邮箱】. After this window, cancellation requests may not be accommodated.

Final Sale Items

Certain products are marked as final sale and are not eligible for returns, exchanges, or refunds. These items will be clearly identified on the product page.